Servus Credit Union has been advised by a third-party vendor used for processing payments that some bill payments made by some members on May 7 may have duplicated at the vendor.

Payments were only pulled from members' accounts once but were paid twice to the vendor.

Members may see duplicate payments on their credit card, utility accounts or other vendor statements. The payment processing company is working to recover the duplicate payments from the billers.

There is no action for members to take. Billers have been notified and will begin resolving the duplicate transactions with the third-party vendor.  

However, members should:

• Monitor statements closely over the next few days and weeks to ensure duplicate credits or payments made in error are reversed.
• Ensure accounts have sufficient balance or available credit to cover the amount of the payment to be reversed. If there are insufficient funds, it may cause negative impacts to members, such as an overdraft or overlimit account status. 
• Continue to pay bills on time. Do not count the duplicate payment as a credit to the account held with the utility or any other vendor. The funds must be returned or reversed. 
• Be prepared to approve reversals if requested by the biller/vendor. 

We apologize for any inconvenience.

Questions or concerns? :

Member Contact Centre : 1.877.378.8728. (Servus Credit Union)

Member Contact Centre : 1.866.923.4778. (former connectFirst Credit Union)

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