Servus Credit Union will make every effort to resolve member complaints in a timely, efficient manner. We are committed to providing superior service and products to you, our member-owners.

We want to maintain your satisfaction and confidence in Servus by addressing any questions or complaints you may have. Your input helps us to continually improve our member services.

Servus has developed a five step process to deal with any complaints you may have. We ask you to follow these steps if you have any issues you want to bring to our attention.

Please refer to our Member complaint resolution process here.

Step 1 – Talk about your complaints with the Servus Credit Union employee you are dealing with

Servus employees are authorized to address many questions or complaints on the spot. Please call our Member Contact Centre at 1.877.378.8728 or email contact_us@servus.ca.

Step 2 – Contact the branch supervisor or branch manager where you are conducting your business

If your problem cannot be resolved at the first step, ask to speak to the branch supervisor or branch manager. They have the authority to address most personal banking issues.

Step 3 – Contact Member Relations

We will direct your complaint to a manager or senior leader within the organization as appropriate for review and resolution.

Member Relations
Email: MemberRelations@servus.ca
Mail: 151 Karl Clarke Road NW
            Edmonton, AB T6N 1H5

Step 4 – Contact the Ombudsman for Banking Services and Investments

The Ombudsman for Banking Services and Investments (OBSI) provides you with an independent and impartial avenue to resolve complaints. For information about submitting a complaints to the OBSI contact:

Website: www.obsi.ca
Email: ombudsman@obsi.ca
Phone: 1.888.451.4519
Mail: Ombudsman for Banking Services and Investments
P.O. Box 896 Station Adelaide
Toronto ON M5C 2K3