CEBA Frequently Asked Questions
Please contact us at 1.877.378.8728 for your CEBA loan outstanding balance.
CEBA loan payments cannot be made online through online banking. To make a payment, please visit a teller at your nearest Servus branch.
No, you don't need to repay your entire amount. If you are eligible for forgiveness, you only need to repay the outstanding balance of the loan MINUS the amount eligible to be forgiven by the new deadline of January 18, 2024.
For more details and helpful calculations, please visit the second topic 'What are the repayment terms for the $40,000 and $60,000 loan and the $20,000 expansion?' under Govt. of Canada's CEBA FAQs.
Loan holders that met CEBA eligibility criteria and are in good standing are eligible to receive forgiveness if the outstanding balance of the loan (other than the amount available to be forgiven) is repaid on or before January 18, 2024.
Servus members received communication from Servus in October 2022 confirming their loan forgiveness eligibility. If you're unsure or have questions about your forgiveness eligibility, please contact the CEBA Call Centre directly at 1.888.324.4201.
Any balance remaining on your CEBA loan after the deadline will convert from its current interest-free structure to a 5% per annum interest structure starting on January 19, 2024. After this date, monthly, interest-only payments are required, with the loan balance completely due and payable by December 31, 2026.