Skip To Content

    Important information about your banking

    Since connectFirst and Servus Credit Union came together, we’ve operated two banking systems while preparing to bring all members together on one unified banking system. That work is now complete, and all banking services are back up.

    Thank you for your patience during the temporary service interruption from October 2 to 4, 2026.

    If your accounts or services were originally with connectFirst, review the information below for help with Servus online and mobile banking, your Servus Member Card® and other changes to your banking.

    Does this apply to you?

    Choose the situation that matches your accounts to see what has changed and any steps you may need to take now that the conversion is complete.

    Accounts originally with connectFirst

    Your accounts and services have now moved to Servus. Learn what has changed and any steps you may need to take.

    See what has changed

    Accounts always with Servus

    Your accounts and products remain unchanged. Learn what to expect when you next bank.


    See what to expect

    Accounts with connectFirst and Servus

    If you had accounts with both, learn how the conversion affects you and any steps you may need to take.

    See what applies

    If you are not sure which applies to you

    Please contact us. We can review your membership and confirm what applies to your specific accounts.

    For questions about accounts originally with connectFirst: 1.866.923.4778

    For other Servus members: 1.877.378.8728

    Still have questions?

    Our FAQs cover accounts, cards, payments, digital banking and what you need to know now that conversion is complete. 

    We're here to help

    Contact us if you have questions or need assistance.


    1.877.378.8728

    If your accounts have always been with Servus


    1.866.923.4778

    If your accounts were originally with connectFirst

    Request a callback

    Speak directly with a representative for urgent questions or concerns.
    Request a callback

    Find a branch

    Visit a nearby branch for in-person assistance during regular business hours.
    Find a branch

    Message us

    Reach our support team using our online contact form
    Get in touch

    Business members

    Contact your Business Banking Centre or dedicated business support team.
    Contact support

    ® MEMBER CARD is a registered certification mark owned by Credit Union Central of Canada, used under license.

    ® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

    ® Visa is a trademark of Visa International Service Association, used under license.

    ® Interac e-Transfer is a registered trademark of Interac Inc., used under license.

    ®/™ Servus Credit Union, Servus, the Servus circle and all associated logos are the intellectual property of Servus Credit Union Ltd.