Did you receive your new Servus Member Card® debit card?
Your connectFirst Visa® Debit Card stopped working at 5 p.m. MT on October 2, 2026. Activate your new card by inserting it at a payment terminal or ATM and entering your existing PIN. Your first successful chip-and-PIN transaction activates the card. You can then use tap and securely destroy your old card. If you haven’t received a replacement card and need one, call the Member Contact Centre or visit a branch.
BANKING UPDATES / ACCOUNTS ORIGINALLY WITH CONNECTFIRST
Debit card
Your connectFirst Visa® Debit Card has been replaced with a Servus Member Card®, which is a Debit Mastercard. Your new card has a different look and card number.
Use your new card for everyday debit purchases and ATM withdrawals. Some online merchants may accept Debit Mastercard differently from Visa® Debit. Merchant acceptance is determined by each merchant and may change over time.
Receiving your new card
2 topics
Activating and using your card
3 topics
Recurring payments and mobile wallets
2 topics
Card limits, security and support
3 topics
Receiving your new card
Who received a new card
If you’ve used your connectFirst Visa® Debit Card at least once between August 2025 and August 24, 2026, and we have your current mailing address, you should have received a new Servus Member Card® in the mail before conversion.
If you haven't used your card during that time, or you didn't receive a card in the mail, you can get a Servus Member Card® at any Servus branch. You can also contact our MCC to request one by mail.
If you have joint card holders on your account, all cards were mailed to the primary cardholder’s mailing address on file. If you receive a card(s) for joint account holders, please arrange to give the card to the person named on the card. If you're not able to do so, they can contact us for a replacement.
Multiple cards
If you received more than one card
You may have received more than one new Servus Member Card® if you had more than one connectFirst Visa® Debit Card, such as separate cards for personal and business accounts. If you are a primary account holder on a joint account, you may also have received cards for the other joint account holders.
Each new Servus Member Card replaces a different connectFirst Visa® Debit Card.
If you already have a Servus Member Card® for a separate Servus membership, keep it. You may also receive a new Servus Member Card® for your membership originally with connectFirst. Each card will remain associated with separate accounts.
Activating and using your card
When to start using your card
Your connectFirst Visa® Debit Card stopped working at 5 p.m. MT on October 2, 2026. You can activate your new Servus Member Card® debit card by inserting it at a payment terminal or ATM and entering your existing PIN. Your first successful PIN transaction activates the card. You can then use tap and securely destroy your old card. If tap was turned off on your connectFirst Visa® Debit Card, it will remain turned off on your new Servus Member Card®. You do not need to set this preference again.
Your PIN
Your new Servus Member Card® uses the PIN from your connectFirst Visa® Debit Card that was on file as of September 1, 2026.
Account used for card transactions
If you have more than one account, your new Servus Member Card® may use a different account for some purchases or withdrawals.
After you begin using your card, check your account activity to make sure transactions are coming from the account you expect. If something does not look right, contact us so we can review your card setup.
Recurring payments and mobile wallets
Recurring payments using your card number
If a business charges a recurring payment to your connectFirst Visa® Debit Card number, you'll need to give the business your new Servus Member Card® information after your new card is activated.
Adding your card to a mobile wallet
After your new Servus Member Card® is activated, add it to the wallet on your mobile device. Now that your connectFirst Visa® Debit Card no longer works, remove it from your mobile wallet.
Card limits, security and support
Your card limits
Your purchase and ATM withdrawal limits may be different from the limits on your connectFirst Visa® Debit Card.
If the new limits do not meet your needs, contact us to have them reviewed.
Lost, stolen or compromised cards
If your Servus Member Card® is lost, stolen or being used without your permission, contact us immediately so we can protect your account and arrange a replacement card if needed.
Protecting your card
Never share your PIN, password or one-time passcode with anyone.
Protect your card, PIN and any one-time passcodes used to confirm online purchases.
Servus will never call, text or email you unexpectedly to ask for this information.
Shield the keypad when entering your PIN.
Review your account activity and report anything you do not recognize.
® MEMBER CARD is a registered certification mark owned by Credit Union Central of Canada, used under license.
® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
® Visa is a trademark of Visa International Service Association, used under license.
® Interac e-Transfer is a registered trademark of Interac Inc., used under license.
®/™ Servus Credit Union, Servus, the Servus circle and all associated logos are the intellectual property of Servus Credit Union Ltd.