For members with accounts from both Servus and connectFirst
The changes to accounts originally with connectFirst now apply to those accounts. Your accounts that have always been with Servus remain unchanged.
Your Servus accounts and accounts originally with connectFirst now appear together when you sign in to Servus online and mobile banking.
Your memberships remain separate. You have kept your existing Servus member number, and your membership originally with connectFirst has received a new Servus member number.
Banking system conversion is complete.
All banking systems are now back up. Thank you for your patience during our planned service interruption from October 2–4, 2026.
What has changed for your accounts originally from connectFirst
The accounts, cards and services you originally had with connectFirst have now moved to the Servus banking system.
Some details may have changed, including account names and numbers, account features and fees, your debit card, statements, and how some payments and mobile and online banking features work. Your accounts that have always been with Servus are not directly affected by these changes.
See what has changed for accounts originally from connectFirst What to do now that conversion is complete
Signing in and viewing your accounts
Now that conversion is complete, you’ll only use Servus online and mobile banking to view and manage accounts from both memberships. Your existing Servus accounts and your accounts originally from connectFirst appear together in one Servus digital banking view.
Seeing your accounts together does not mean your memberships or accounts have been combined. Your memberships remain separate.
When you first sign in:
- Review the accounts shown.
- Check that the accounts you expect to see are available.
- Contact us if an account is missing or something does not look right.
This is your own history. No additional information is being shared, and access to your accounts is not extended to any other person. If you see accounts or transactions from earlier periods, this is expected. No information has been added or removed.
Your member numbers
You continue to have a separate member number for each membership:
- Your existing Servus member number stays the same.
- Your membership originally with connectFirst has received a new Servus member number.
Your Servus Member Card®s
If you already have a Servus Member Card® and received another one to replace your connectFirst Visa® Debit Card, keep both Servus Member Card®s.
Activate your replacement Servus Member Card® now by inserting it and entering the same PIN you used for your connectFirst Visa® Debit Card during your first in-person purchase or ATM transaction. Your first transaction must use chip and PIN. Once activated, securely destroy your connectFirst Visa® Debit Card.
Each Servus Member Card® may provide access to different accounts because each card remains associated with a separate membership. Keep the new card with the letter it arrived with so you know which membership it is intended for.
If you are unsure which accounts a card accesses, contact us and we can help you review it.
Learn more about your new Servus Member Card® Bill payees
Your connectFirst bill payees have moved to Servus online and mobile banking.
If you had bill payees saved in both connectFirst and Servus online and mobile banking, you may see duplicate payees. Before making a payment, check the payee and account you selected. Remove a duplicate only after confirming which entry you want to keep.
If you took screenshots of your bill payee lists before conversion, use them to check your saved payees.
Interac e-Transfer® recipients and Autodeposit
Your connectFirst Interac e-Transfer® profile is now the profile you use in Servus online and mobile banking.
Recipients saved only in your existing Servus profile were not retained. If you took a screenshot of the recipients saved in your Servus profile before conversion, use it to add back anyone who is missing.
If the same person or business appears more than once, review the entries before removing any duplicates.
Your connectFirst Interac e-Transfer® Autodeposit registration has been carried over to Servus online and mobile banking. Sign in to confirm that Autodeposit is set up and working as expected.
Have questions?
Our FAQs cover accounts, cards, payments, digital banking and what you need to know now that conversion is complete.
® MEMBER CARD is a registered certification mark owned by Credit Union Central of Canada, used under license.
® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
® Visa is a trademark of Visa International Service Association, used under license.
® Interac e-Transfer is a registered trademark of Interac Inc., used under license.
®/™ Servus Credit Union, Servus, the Servus circle and all associated logos are the intellectual property of Servus Credit Union Ltd.