BANKING UPDATES / ACCOUNTS ORIGINALLY WITH CONNECTFIRST
Everyday banking
Use the sections below to find your former account, see the Servus account it has moved to and understand what has changed for you.
Personal banking
2 topics
Business & Organization banking
7 topics
Other everyday banking changes
6 topics
Personal chequing accounts
Use the information below to find your previous connectFirst account and see the Servus account it moved to.
Your new account may have a different:
Monthly fee;
Number of transactions included each month;
Minimum monthly balance needed to avoid the monthly fee; or
Set of account features.
* Your age may mean you received one of these plans instead of the Personal Essential Plan:
Youth Plan if you are age 16 or younger;
Be Free Plan if you are age 17 to 25; or
Senior Unlimited Plan if you are age 60 or older.
If none of these age ranges applied to you at conversion, your account moved to the Personal Essential Plan.
Learn more about Servus personal chequing plans Personal savings accounts
Use the information below to find your previous connectFirst account and see the Servus account it moved to.
Your new savings account may have a different:
Interest structure;
Number of withdrawals included each month;
Fee for additional withdrawals; or
Set of account features.
Learn more about Servus personal savings plans Business chequing accounts
Use the information below to find your previous connectFirst account and see the Servus account it moved to.
Your new account may have different:
Monthly pricing;
Number or type of transactions included;
Minimum balance needed to avoid certain fees;
Account features.
What may be different
For some Servus business accounts, both deposits and withdrawals count toward monthly transaction activity.
This means your monthly transaction total may be different from what you previously saw. Depending on your transaction volume and the account you moved to, this may also affect your monthly fee.
Learn more about Servus business chequing plans Business savings accounts
Use the information below to find your previous connectFirst business or commercial savings account and see the Servus account it moved to.
Your new savings account may have different:
Interest structure;
Transaction allowance;
Withdrawal fee;
Account features.
Learn more about Servus business savings plans Agriculture chequing accounts
Use the information below to find your previous connectFirst agriculture chequing account and see the Servus account it moved to.
Your new account may have different:
Monthly pricing;
Numbers or types of transactions included;
Minimum balances needed to avoid certain fees; or
Account features
Learn more about Servus agriculture chequing plans Agriculture savings accounts
Use the information below to find your previous connectFirst agriculture savings account and see the Servus account it moved to.
Your new savings account may have different:
Interest structure;
Transaction allowance;
Withdrawal fee; or
Set of account features.
Learn more about Servus agriculture savings plans Commercial and agriculture negotiated accounts
The Business Custom Plan is used for accounts with individually negotiated pricing.
Your account name, account number and how the account appears in online banking and on statements have changed. Your existing custom pricing arrangement is expected to continue under the Business Custom Plan.
Learn more about Community chequing plans Community chequing accounts
Use the information below to find your previous connectFirst community chequing account and see the Servus account it moved to.
Now that conversion is complete:
Deposits and withdrawals will count toward the transactions included each month;
Fees may apply when you exceed the number of included transactions; and
Your chequing account will no longer earn interest.
Learn more about Community chequing plans Trust accounts
Use the information below to find your previous connectFirst trust account and see the Servus account it moved to.
Membership and member numbers
Your membership previously with connectFirst was assigned a new Servus member number during conversion. You’ll see your new member number on your statements. There’s nothing you need to do.
Account numbers
Your accounts previously with connectFirst were assigned new account numbers during conversion.
Existing direct deposits and pre-authorized debits set up directly through your bank account continue automatically. You do not need to provide your new account numbers to your employer, government payment source or businesses that debit your account.
If you have recurring payments set up using your 16-digit connectFirst Visa® Debit Card number, you need to update them with your new card details.
Statements
Your accounts may now be grouped differently on your statements.
Accounts with the same ownership appear on a single statement. For example, your solely owned accounts appear on one statement and accounts held jointly appear on a separate statement.
Personal statements are produced on the 21st of the month. Business statements continue to be produced at month-end.
Statements for your RRSPs, RRIFs, TFSAs and FHSAs are now produced quarterly instead of semi-annually.
We'll email you when a new statement is available in Servus online banking, as long as we have your current email address.
If you receive printed statements, you'll notice a Markham, Ontario return address. This is the location of our statement-printing provider. Servus Credit Union remains headquartered in Alberta.
Final connectFirst statement: You'll receive a final connectFirst statement following conversion. Keep it for your records and, if needed, use it to reconcile your accounts.
Cheques
You can continue using your existing cheques until you run out. You do not need to order new cheques because of conversion.
Post-dated cheques you have already written will continue to be processed.
Cheque images from before conversion do not appear in Servus online banking. If you need a copy of a cheque processed before conversion, contact us and we can retrieve it for you.
Safety deposit boxes
Access to your box, your box number, and your rental agreement remain unchanged.
The annual fee collection schedule has changed. Your next annual fee payment will be due in September 2027.
Account fees, transaction and service charges
Monthly account fees following conversion
Your final connectFirst monthly account fee was collected before conversion.
Your first Servus monthly account fee will be collected at the end of the first billing cycle following conversion.
Transaction and service fees
Your accounts and services previously with connectFirst have moved to the Servus fee structure. The following fees have changed:
* Fee applies when an Interac e-Transfer is cancelled after the 60-minute cancellation period.
After conversion
Your accounts moved automatically during conversion weekend.
Now that conversion is complete, take some time to review your accounts, including:
Monthly fees and other service charges;
Included transactions and how they are counted;
Minimum balances needed to avoid certain fees;
Interest; and
Account features.
If another account would better suit your needs, contact us and we'll help you explore other options.
If you experience an unexpected impact as a result of conversion, contact us within the first 60 days. We'll work with you to make it right.
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® Visa is a trademark of Visa International Service Association, used under license.
® Interac e-Transfer is a registered trademark of Interac Inc., used under license.
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