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    BANKING UPDATES / ACCOUNTS ORIGINALLY WITH CONNECTFIRST 

    Payments and transfers

    Most payments, deposits and transfers set up using your connectFirst account information continue automatically after conversion.

    Some information may still need to be reviewed or saved, particularly if you use Interac e-Transfer® or have payment arrangements connected to your connectFirst Visa® Debit Card number.

    Direct deposits

    Direct deposits to your connectFirst accounts will automatically route to your new Servus accounts. 

    You do not need to provide your new account number to organizations that already deposit money directly into your account.

    Pre-authorized debits

    Existing pre-authorized debits, sometimes called PADs, that were withdrawn directly from your connectFirst account(s) will automatically route to your new Servus account(s).

    Bill payments and scheduled transfers

    Your bill payees

    Your bill payees were transferred to Servus mobile and online banking.

    If you previously paid bills from accounts in both connectFirst and Servus mobile and online banking, you may see duplicate payees after conversion. Before making a payment, confirm that you’ve selected the correct payee and account. You can then remove any duplicate payees you no longer need. 

    Scheduled bill payments

    Your existing scheduled bill payments continue automatically after conversion. You do not need to set them up again.

    You do not need to update businesses that already withdraw payments directly from your account.

    Interac e-Transfer®

    Your recipients

    Your connectFirst Interac e-Transfer® recipient list moved over to Servus online and mobile banking. 

    Autodeposit

    Your connectFirst Interac e-Transfer® Autodeposit registration carried over to Servus online and mobile banking. You may want to sign in to Servus online or mobile banking to confirm that Autodeposit is set up and working as expected. 

    Your Interac e-Transfer® history

    Your detailed history of Interac e-Transfer®s sent and received through connectFirst online and mobile banking did not move to Servus online and mobile banking. 

    Your historical connectFirst statements will continue to show the Interac e-Transfer® transactions posted to your account, but they may not include the full transfer details that were available in connectFirst online and mobile banking. 

    If you used Interac e-Transfer® through both connectFirst and Servus

    If you had separate Interac e-Transfer® profiles in connectFirst and Servus online and mobile banking, your connectFirst profile became the profile used after conversion. Log into your Servus online or mobile banking to review your recipient list.  

    Limits and fees

    Your Interac e-Transfer® limits may be different after conversion. If the available limits do not meet your needs, contact us after conversion to have them reviewed. 

    Interac e-Transfer® fees will depend on the Servus account you use. See the account information and transaction and service fee table for the fees that apply after conversion.

    Interac Sign-In Service

    If you use Interac Sign-In Service to access another organization's website, such as the Canada Revenue Agency, you'll use your Servus online and mobile banking credentials after conversion. 

    Setting up new payments after conversion 

    Your previous direct deposits and pre-authorized debits will continue automatically. You’ll need your new Servus banking details only when setting up a new direct deposit or pre-authorized debit after conversion.

    You can get the required account and routing information by:

    • Signing in to Servus online banking, opening the Accounts menu and selecting Void Cheque/Direct Deposit Form
    • Requesting a Notice of Account Information form at a branch or the Member Contact Centre

    You’ll need to update recurring payments that were charged to your connectFirst Visa® Debit Card by providing your new Servus Member Card® number to each vendor after you’ve activated your new card.

    Setting up new payments after conversion

    Your previous direct deposits and pre-authorized debits will continue automatically. You’ll need your new Servus banking details only when setting up a new direct deposit or pre-authorized debit after conversion. 

    You can get the required account and routing information by:

    Signing in to Servus online banking, opening the Accounts menu and selecting Void Cheque/Direct Deposit Form 

    Requesting a Notice of Account Information form at a branch or the Member Contact Centre

    You’ll need to update recurring payments charged to your connectFirst Visa® Debit Card by providing your new Servus Member Card® number to each vendor after your new card is ready to use. 

    Still have questions?

    Our FAQs cover accounts, cards, payments, digital banking and what you need to know now that conversion is complete. 

    ® MEMBER CARD is a registered certification mark owned by Credit Union Central of Canada, used under license.

    ® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

    ® Visa is a trademark of Visa International Service Association, used under license.

    ® Interac e-Transfer is a registered trademark of Interac Inc., used under license.

    ®/™ Servus Credit Union, Servus, the Servus circle and all associated logos are the intellectual property of Servus Credit Union Ltd.