Servus Credit Union - Conversion weekend

Upcoming

Conversion weekend dates will be confirmed soon.

We'll confirm the dates two weeks ahead and update this page with the confirmed conversion schedule.

In the meantime, review the information below so you know what to expect and how to prepare. Make sure your email address, mailing address and phone number are current so you don't miss important updates.

What to expect during conversion weekend

During conversion weekend, some services will be temporarily unavailable. Your money will remain safe and secure throughout.

Access to online and mobile banking will be paused. That means you won't be able to:

Sign in to check balances or view transactions

Send or receive Interac e-Transfer^®s

Send bill payments

Transfer money between your accounts

Payments and deposits scheduled during conversion weekend will be processed as soon as systems come back online.

What will keep working

During conversion weekend, the following services are expected to remain available:

Servus Member Card^®s are expected to work for purchases and ATM withdrawals

All ATMs across our full branch network will remain available for withdrawals, but you won’t be able to check your account balance while banking systems are unavailable

Servus Mastercard^® credit cards will continue to work

This website will remain available during this period of time

Our Member Contact Centre will remain open 24/7 during conversion weekend, though services will be limited. Our team can answer questions and share updates but won’t be able to process transactions until systems are back online.

If your accounts have always been with Servus, call 1.877.378.8728. If your accounts were originally with connectFirst, call 1.866.923.4778.

How to prepare for conversion weekend

We recommend having a backup way to make payments and purchases during conversion weekend. Your Servus Member Card^® is expected to work throughout the weekend. Even with careful preparation, having a backup means you’re covered for any unexpected issues.

Before conversion weekend begins, we suggest you:

Withdraw enough cash to cover usual and unexpected expenses

Have a credit card available. This could be your Servus Mastercard^®, or any credit card you use.

We’ll confirm the dates two weeks ahead. Watch for the dates and other updates on this page and through the channels we normally use to reach you, including email and online and mobile banking messages.

Your scheduled payments and deposits

Pre-authorized debits and direct deposits set up directly using your route, transit and account number will continue to process as they do today.

Pre-authorized payments and deposits scheduled during conversion weekend will be processed as soon as systems come back online.

For accounts originally with connectFirst: If you have recurring payments set up using the 16-digit number on your connectFirst Visa^® Debit Card, you’ll need to update them with your new Servus Member Card^® details.

If you use a connectFirst Visa® Debit Card

If you’ve used your connectFirst Visa^® Debit Card at least once between August 2025 and August 24, 2026 and we have your current mailing address, you can expect to receive a new Servus Member Card^® in the mail before conversion.

Continue using your connectFirst Visa^® Debit Card for now.

During conversion weekend, your connectFirst Visa^® Debit Card will stop working and your new Servus Member Card^® will take its place.

We’ll confirm the timing with you in advance.