Join us in person or virtually as we celebrate our historic year and hear more about our path forward as a united organization. This is your opportunity as a member to:

• Learn about our accomplishments during this historic year and share how we’re building a strong future for our members and communities.
• Find out the results of the Board of Directors Election.
• Participate in governance matters, including voting on a Special Resolution.

This year, the AGM has both in-person and fully virtual attendance options to make it easy for all members to attend, no matter where you are in the province.

2025 AGM Event Details

Date: Wednesday, March 5, 2025
Time: The AGM business meeting begins promptly at 6pm (MST) and is scheduled to run for 90 minutes.

Arrival and Access Information

• In-Person Reception: Opens at 5pm (MST); Light snacks and refreshments will be provided, with the opportunity to network and connect.
• In-Person Location: Hall H, Edmonton EXPO Centre (7515 118 Ave NW, Edmonton, AB T5B 0J2)
• Please bring a valid ID and your registration confirmation to check in.
• Virtual Lobby: Opens at 5:30pm (MST).
• Online Meeting Platform:The virtual meeting will be conducted through a secure online meeting platform called MeetView. Access details will be sent by email a few days before the AGM.

How can I ask questions during the AGM?

You have two options:

• Submit your questions in advance by emailing ServusAGMQuestions@servus.ca before the AGM.
• Ask your questions live during the meeting.

Important: Questions should be related to the business being discussed at the AGM. For privacy reasons, we cannot answer questions about your banking, account details, or transactions during the meeting.

Quick navigation – Find what you need:

• Register for the AGM
• Member eligibility
• Special Resolution
• Meeting Materials
• Frequently Asked Questions

Register for the 2025 Annual General Meeting

Register online now

Most personal banking members can register online in just a few minutes. To get started, you’ll need:

• Your member number
• Your email address on file with us

(Note: Each member who wishes to attend in person or to vote must have a unique email address to register online. If you share an email address with a spouse or another account holder, please contact us for assistance.)

Important Registration Notice: Registration closes March 2, 2025 at 5pm (MST).

• To ensure secure voting and meeting access for all members, we cannot accept late registrations.
• Please register early to guarantee your participation.

Register now

What’s next?

Once your registration is successful, you’ll receive a confirmation email within 15 minutes. Please keep this email as proof of registration.

Didn’t receive your confirmation?

• Check your junk/spam folder.
• If you still don’t see it, contact us for assistance.

Important: This is not your attendee information email. Details on how to participate — whether in person or virtually — will be sent a few days before the AGM.

Need help registering?

If you need help registering, contact us to complete your registration.

We encourage all members to register online whenever possible. However, some members must call us or visit their local branch, including:

• Members who do not have an email address on file.
• Members who share an email address with a spouse or another account holder (each member must have a unique address to register).
• Members experiencing technical issues.

We will:

• Verify your identity and membership details.
• Manually process your registration.

Business member registration

• Business members cannot register online.
• Each business membership is entitled to one vote at the AGM, regardless of the number of authorized signers on the account.

How to register as a business member

• To register, please call us or visit your local branch.
• We will verify your business membership details and manually complete your registration.
• Once processed, you will receive a confirmation email (this may take up to one business day).
• Please keep this email as proof of registration.

Note: This is not your attendee information email. Details on how to participate – whether in person or virtually – will be sent a few days before the AGM.

Troubleshooting online registrations

If you’re having trouble registering online, check below for common issues and solutions.

Issue: Didn’t receive a confirmation email?

• Check your junk folder – sometimes email gets filtered.
• Still missing? Contact us for assistance.

Issue: Error message when submitting my online registration form.

• Double-check that you entered your member number correctly – no spaces or extra characters.
• If you have multiple memberships, try a different member number (and make sure it’s for your personal membership!)
• Use the email associated with your membership. If you’re unsure, check past emails from us.
• If you recently changed your email, it may not be updated in our system. Contact us to verify.
• Your membership might not be eligible – see eligibility rules.
• Still not working? Get in touch with us for support.

Quick navigation – Find what you need:

• Register for the AGM
• Member eligibility
• Special Resolution
• Meeting Materials
• Frequently Asked Questions

Member eligibility

You must meet the following requirements to attend and vote at the 2025 AGM:

• 18 years of age or older
• A member of Connect First and Servus Credit Union Ltd. as of October 31, 2024
• Must be in good standing as per the Credit Union Act

Special Resolution

Special Resolution wording:

“Be it resolved that the members approve amending its articles to change the credit union name to Servus Credit Union Ltd., which is subject to the Minister of Finance's approval of the amendment.”

Background

We recently shared the decision to go forward as a unified credit union under the Servus brand name. Currently, Servus operates as a trade name of our merged credit union, the legal name for which is “Connect First and Servus Credit Union Ltd.”

The current legal name was always intended just as a placeholder until a brand decision could be thoughtfully made. The legal name appears on important forms and documents, but because it differs from the brand name members recognize, we currently have to rely on addendum paperwork and disclaimers to bridge the gap.

While this is manageable, it is not ideal.

To address this, members will vote at our AGM on a special resolution which proposes to change our legal name to align with our brand name. If passed, this will create a more cohesive member experience, eliminate additional paperwork for members and staff, and avoid significant costs.

While this is simply an administrative matter, it’s an important one in terms of member experience and keeping our resources focused where they matter most – which is serving our members.

Quick navigation – Find what you need:

• Register for the AGM
• Member eligibility
• Special Resolution
• Meeting Materials
• Frequently Asked Questions

Meeting materials

Please read the following meeting materials prior to the AGM:

• Rules of Order
• Special Resolution

The remaining materials will be shared closer to the meeting date:

• Member Guide
• Unaudited Standalone Credit Union Financial Statements
• Audited Consolidated Financial Statements
• Management Discussion & Analysis (MD&A)

Frequently Asked Questions

General

1. What is the AGM, and why is it important?
   

   The Annual General Meeting (AGM) is an opportunity for members to receive updates on the credit union’s performance, vote on important matters, and engage with leadership.

2. How can I attend the AGM?
   

   This year’s AGM is a hybrid event, meaning you can attend virtually, or in person at the Edmonton EXPO Centre. Whether you join us in person or online, you’ll have the same opportunity to participate fully, ask questions, and cast your vote for our Special Resolution.

3. How long will the meeting last?
   

   The AGM is expected to last approximately 90 minutes. The exact duration may vary depending on member participation.

4. What will be discussed during the AGM?
   

   For the full agenda, click here.

5. Do I need to register to attend?
   

   Yes, all members must register by March 2, 2025, 5pm (MST) to attend. Registration helps us:

   • Confirm attendance numbers.
   • Ensure eligible members receive the necessary voting credentials.
   • Send virtual attendees their secure meeting link ahead of the AGM.
   
   
6. Will meeting materials be available before the AGM?
   

   Yes, members will have access to all meeting materials before the AGM. These will be available on this page in the days before the AGM.

   To reduce our environmental impact, a limited number of printed copies will be available at the in-person meeting. We strongly encourage members to download or have digital copies accessible during the meeting.

7. Will future AGMs be held in different locations?
   

   Our credit union serves members across the province, and we continuously explore ways to ensure that all members can participate, including by offering virtual participation and by changing the host city.

8. What if I miss the AGM? Will there be a recording?
   

   Yes, the AGM will be recorded and shared after the meeting.

Member eligibility

1. Who can attend the AGM?
   

   To attend the AGM, you must:

   • Be 18 years of age or older
   • Be a member of Connect First and Servus Credit Union Ltd. as of October 31, 2024
   • Be in good standing as per the Credit Union Act
   
   

   For more information, click here.

2. Can I appoint someone to vote on my behalf?
   

   No, proxy voting is not permitted. Only eligible members may vote, and voting must be done by the registered member.

3. What if I have multiple memberships (personal and business)?
   

   If you hold both personal and business memberships, you will need to register separately for each one.

   • For personal memberships: Register online.
   • For business memberships: Call 1.877.378.8728 or visit a branch to register as the designated representative.
   
   

   Each membership receives one vote.

Special Resolution

1. What are members being asked to vote on?
   

   Members are voting to align our legal name with our brand name. For full details of the Special Resolution, including what it means and why it matters, please click here.

2. How will voting work for this Special Resolution?
   

   Members will vote on this resolution during the AGM. If attending virtually, voting will take place using the online meeting platform. In-person attendees will vote using the voting tool provided at the meeting.

3. What would a “Yes” vote on this Special Resolution mean for members?
   

   A “Yes” vote would simplify operations, reduce administrative burden, and allow us to focus on initiatives that benefit members. It would also ensure a consistent name across all interactions, making it easier to do business with us, and help us save costs by continuing to use existing legal documents and back-office systems that are already tied to the Servus name.

4. What would a “No” vote mean?
   

   A “No” vote would lead to ongoing inefficiencies and higher administrative costs, including at least $250,000 to update legal documents and systems. Over time, these inefficiencies could double the credit union’s out of pocket costs.

5. What percentage of votes is required for approval?
   

   A Special Resolution requires at least 66.67% approval from voting members to pass.

Registration and attendance

1. How do I register for the AGM?
   

   Most personal banking members can register online here. Business members must call the MCC or visit their local branch for assistance with registration. If you do not have an email address or are unable to register online, contact us for assistance.

   Once registered, you will receive a confirmation email.

2. Can I attend both in person and virtually?
   

   No, you must choose one method of attendance — either in person or virtually.

Information for in-person attendees

1. Where is the in-person meeting being held?
   

   The in-person meeting will take place in Hall H of the Edmonton EXPO Centre. For a location map, visit the EXPO Centre website here: Hall H Sporting Events Banquets Galas - Edmonton EXPO Centre

2. Is parking available?
   

   Yes! Parking is covered for AGM attendees. A parking registration link and instructions will be included in an email containing all your AGM attendee details. This will be sent to you several days before the AGM.

3. If I’m attending in person, what do I need to bring to check in?
   

   Please bring a valid ID and your registration confirmation.

4. Will there be refreshments and food served at the event?
   

   Yes, light snacks and refreshments will be available during the reception from 5 to 5:45pm before the meeting starts. Please note that this is not a full meal service, so we recommend having a meal beforehand if needed.

5. Can I bring a guest?
   

   Only eligible members may attend and vote at the AGM.

6. How will voting work for in-person attendees?
   

   Voting will be conducted through a handheld electronic voting tool. At check-in you will receive a quick tutorial and there will be a walkthrough before voting begins. The tool is very simple and easy to use.

Information for virtual attendees

1. What do I need to participate in the virtual AGM?
   

   To attend and participate in the virtual AGM, you need:

   • A valid email address on file to receive your unique meeting link
   • A stable internet connection
   • A computer, tablet, or smartphone with a supported web browser
   • Your voting credentials (included in the attendee details email that you will receive after you register)
   • Your unique meeting link (sent via email a few days before the AGM)
   
   
2. How do I join the AGM virtually?
   

   You will receive an email with your unique meeting link a few days before the AGM.

3. What if I need help joining the AGM virtually?
   

   The AGM is designed to be as accessible as possible for members, and this includes our virtual meeting platform. If you are unfamiliar with virtual meetings or need assistance joining, dedicated tech support will be available.

   We encourage members who require support with technology to reach out to a trusted friend or family member for assistance in accessing the virtual meeting.

4. What happens if I lose my unique meeting link for the virtual AGM?
   

   If you misplace your unique meeting link, please check your email inbox first. If you still can’t find it, please contact us to have it resent.

5. What time does the virtual meeting open?
   

   The virtual lobby opens at 5:30pm, and the business meeting starts promptly at 6pm.

6. How can I ask questions during the AGM?
   

   You have two options.

   • Submit your question in advance by emailing ServusAGMQuestions@servus.ca before the AGM.
   • Ask your question live during the meeting through the virtual meeting platform’s Q&A feature.
   
   

   Important: Questions must be related to the business being discussed at the AGM. We are unable to address questions about banking, account details, or transactions during the meeting.

7. How will voting work for virtual attendees?
   

   Voting will take place through the online meeting platform. When it’s time to vote, you will see a prompt on your screen. Simply select your choice and submit your vote.

8. What if I have technical issues?
   

   A dedicated line for tech support will be available during the event. Contact details will be included in your attendee details email, which will be sent to you several days before the AGM.

9. What if I do not have an email address?
   

   An email address is required to attend the AGM virtually. If you do not have an email address on file, you can easily set up a free email account with providers like Gmail, Outlook, or Yahoo Mail.

   Once you’ve created an email address, please contact us to complete your manual registration.