If you're experiencing financial hardship as a result of COVID-19, we can offer financial relief for your existing mortgage, loans and other credit products on a case-by-case basis. You should be able to focus on what’s most important while you work through this tough time.
Payment deferrals and other financial relief options are helpful short-term solutions for anyone experiencing financial hardship, but they might not be the best solution for everyone. Our advisors are here to help you determine what the right option is for you.
We can defer payments (principal and interest) on personal mortgages and/or consumer or dealer loans for up to six months. During the deferral period the accrued interest will accumulate but won’t be capitalized (we won’t charge interest on interest).
You can email us (contact_us@servus.ca), call our Member Contact Centre (1.877.378.8728), complete the deferral request form online, or speak with your Financial Advisor or Relationship Manager.
Yes, the deferral can be made to the principal portion of your payment. If you’re able to, continuing to pay the interest portion of your payment is a great idea.
We can defer payments (principal and interest) for up to three months, with an additional three-month period of interest-only payments, if required. Interest will accrue for the full period of the deferral and won’t be capitalized (we won’t charge interest on interest).
CEBA provides the option to apply for interest-free loans of up to $40,000 for small businesses and not-for-profits, to help cover your operating costs where revenues have been temporarily reduced. To qualify, your organization needs to demonstrate a spend of $20,000 to $1.5 million in total payroll costs for 2019.
Through our partner, we’re able to connect you to online CEBA applications. Once your application is submitted and approved you can expect funds to be available in your account within five business days.
Tip: have your membership number and 2019 T4 Summary on-hand before beginning your application.
Please access the application using browsers such as Chrome, Firefox or Safari. You may have issues trying to access it using Internet Explorer.
Note: New eligibility requirements for CEBA were announced by the Government of Canada on May 19. We'll work to update the online application so businesses can apply under these new criteria once the details are finalized. Please check back for updates coming soon.
Canada Emergency Wage Subsidy (CEWS)
CEWS provides eligible businesses with a subsidy of 75% of their employee wages for up to 12 weeks to help you re-hire workers previously laid off as a result of COVID-19 and avoid future job losses. The Canada Revenue Agency (CRA) is encouraging eligible businesses to sign up for direct deposit to expedite your CEWS payments.
You can now sign up for CRA direct deposit within Servus Business Online Banking to receive CEWS payments. Commercial Net Banking business members can call 1.877.378.8728 or email to get set up.
As part of the Business Credit Availability Program (BCAP), Servus can provide new loans to existing members that can be used for operational expenses in response to COVID-19. Businesses in all sectors that were financially viable and generating revenue prior to the pandemic are eligible to apply.
Canadian Small Business Financing Program (CSBFP) loans
We can extend the amortization period of loans registered with the CSBFP and, in some cases, defer interest and principal payments for up to six months.
You can email us (contact_us@servus.ca), call our Member Contact Centre (1.877.378.8728), complete the deferral request form online, or speak with your Financial Advisor or Relationship Manager.
Yes, the deferral can be made to the principal portion of your payment. If you’re able to, continuing to pay the interest portion of your payment is a great idea.
When you’re approved and accept the relief measure, you’ll have access to a $40,000 term loan that has a 0% interest rate with no fees and requires no principal repayments until December 31, 2022.
The loan is interest-free until December 31, 2022. No principal repayments are required during this period (unless you plan to repay 75% to qualify for the 25% forgiveness). While no principal repayments are required before December 31, 2022, it’s good practice to make steady installment payments to match the incoming cash flows from your business operations.
Following the Government of Canada’s program requirements, members must agree to use funds to pay for operating costs that cannot be deferred such as payroll, rent, utilities, insurance and property tax. Proceeds may not be used to fund any payments or expenses such as prepayment/refinancing of existing indebtedness, payments of dividends, distributions and increases in management compensation.
Government organizations or bodies, or an entity owned by a government organization or body;
Unions, charitable, religious or fraternal organizations or entities owned by such an organization, or if it’s registered T2 or T3010 corporation that generates a portion of its revenue from the sales of goods and services;
Entities owned by individual(s) holding political office; and
Organizations promoting violence, inciting hatred or discriminating on the basis of sex, gender, sexual orientation, race, ethnicity, religion, culture, region, education, age or mental or physical disability.
Canada Emergency Wage Subsidy (CEWS) and CRA direct deposit
How do I apply for the Canada Emergency Wage Subsidy (CEWS)?
When will I receive my Canada Emergency Wage Subsidy payments?
Signing up for Canada Revenue Agency (CRA) direct deposit is the quickest way to receive CEWS payments. Direct deposit payments should appear in your payroll account (RP) within 3-5 business days.
What about businesses who are unable to bank online or through an app?
The CRA can still issue cheques for CEWS payments.
Does enrolling for direct deposit for my business automatically sign me up for the Canada Emergency Wage Subsidy (CEWS)?
No, this sign up is only for choosing your method of receiving your CEWS payment.
Who’s eligible to enrol for CEWS direct deposit for businesses with the CRA?
To be eligible to enrol, your business must have:
A valid 15-digit business number
Payroll account (RP)
You only need to register once – if you’ve already registered with the CRA, you don’t need to register again.
For existing cardholders, we can offer up to six months of minimum payment deferrals and a reduced interest rate of 10.99% (for the first three months). If you defer your minimum payments, your balance will still reflect unpaid interest, but it won’t be capitalized (no interest on top of interest).
If you have Balance Protection Insurance coverage on your Servus Mastercard, you may be able to claim for involuntary unemployment or loss of self-employment income benefits. Refer to your Certificate of Insurance [pdf] for eligibility details. If you’re eligible, you can submit a claim through Assurant Insurance’s online portal.
If you have a balance of Circle Rewards points, you may be able to redeem them for cash that can be applied towards the minimum payment owing on your Mastercard statement. Note that the maximum redemption value is 25,000 points ($250) and requests must be made in $5 increments.
The payment deferral and rate reduction will take effect in the statement period that it was posted.
For example: Your statement date is May 30. You request relief on May 5 and it’s posted to your account the same day. Your statement will be generated on May 30 and it will show that you were charged 10.99% for the entire month of May and the minimum payment will be $0.
Members who requested payment relief prior to April 20 will see the rate reduction on their next statement cycle after April 20, 2020.
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